Getting Started

What documents should I send with my invoices?

Answer
Documents that will be needed to be sent with invoices will be agreed upon at the outset, and will form part of the factoring agreement. Generally, documents required will be purchase orders, delivery notes and contracts among others.

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Am I made aware of commercial disputes that may arise during the collection process?

Answer
Whenever, a dispute is raised by your client you will immediately be notified of reason of dispute. Once dispute is settled, you will need to inform us so that we can resume collection services. You are contractually required to settle a dispute within 15 days from notification.

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At what frequency should I send my invoices to MCB Factors?

Answer
Frequency to send invoices is also agreed at the outset of the contract. Generally, invoices are sent once weekly.

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Do I receive a notification whenever funds are credited to my account?

Answer
A funding advice is sent to you every time we credit your bank account.

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How long does it take to have my invoices financed?

Answer
We normally finance within 24hrs from receipt of invoices provided that all conditions have been satisfied.

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How should I inform my clients that I am working with MCB Factors?

Answer
MCB Factors will provide you with a template letter to notify all your clients. A ‘subrogation’ wording will also need to be affixed on all invoices.

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To whom should the payment be addressed?

Answer
The payment must be addressed to MCB Factors Ltd.

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Where does my customer send the payment?

Answer
You customer will settle the invoices directly to MCB Factors Ltd.

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Contact information


MCB Factors Ltd,  
MCB Centre,  
9-15 Sir William Newton Street, Port Louis,  
Republic of Mauritius

MCB Factors

Phone: (+230) 202 5701

Email: